Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a German Speaking Customer Service Representative for a reputable manufacturing company based in Greece. This position is ideal for individuals who are detail-oriented and passionate about delivering exceptional service in a manufacturing context. Responsibilities Provide outstanding customer service to German-speaking clients through various communication channels, including phone, email, and chat. Assist customers with inquiries regarding products, orders, delivery timelines, and technical specifications. Process orders accurately and handle changes or cancellations while ensuring customer satisfaction. Collaborate with internal teams to resolve customer issues and provide timely feedback. Maintain a comprehensive understanding of the company's manufacturing processes and product offerings to assist customers effectively. Document all customer interactions accurately and contribute to service improvement initiatives. Support the sales team by providing customer insights and feedback. Requirements Fluency in German and English, both written and spoken. Experience in customer service, preferably in the manufacturing or industrial sector. Exceptional communication and interpersonal skills. Strong problem-solving abilities and capability to work under pressure. Proficiency in customer service software and Microsoft Office applications. Detail-oriented with excellent organizational skills and ability to multitask. A proactive approach to customer service and a willingness to learn about products and processes. Benefits Private Health Insurance Training & Development Performance Bonus 2 Extra Salaries Per Year Fully Paid Training Fully Paid Relocation Package ( flight, transfer and hotel ) Free Greek Lessons, discounts and other perks #J-18808-Ljbffr
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