Job Description
Job 154950 - Surgical Scheduler
Peabody, MA
PURPOSE: Serves as designated person to schedule surgical procedures and all that it encompasses – utilizing skills of tact, diplomacy and confidentiality in a professional manner. Maintains a positive relationship between the patient and the designated physicians and acts as a liaison for surgical care. Must interact with patients, physicians and staff.
EDUCATIONAL REQUIREMENTS: High School diploma or GED. Bachelor’s degree preferred.
ACCOUNTABILITIES:
Coordinate physician requested surgeries for patient with hospital and or surgical center.
Verify patient insurance and referrals are on file and valid
Verify patient’s health status to ensure all clearances are obtained
Discuss scheduling process with patient and confirm booking date with patient and facility
Submit surgical booking form and supporting clinical documentation to appropriate facility
Order necessary equipment for procedure
Schedule pre-op testing for patient if necessary
Informational packet is sent to patient prior to surgery
If workers compensation patient verify with adjustor, complete U/R request and await approval and or comp department negotiation prior to scheduling surgery
Once surgery date is scheduled and confirmed, patient post-op visits are scheduled and H&P if necessary according to established protocols.
Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. in regards to patient care
Maintain appointment computer scheduling in accordance with office scheduling policies.
Answer telephone assist patients with questions in accordance with established protocol.
Follow up on patient cancellations, insurance changes, reschedules etc.
Provide additional support for other schedulers as assigned, when needed.
Perform a variety of computer functions in support of specific responsibilities.
Attend required meetings/in-services and participate in committees as requested.
Participate in educational and professional development activities consistent with business needs.
Maintain strictest confidentiality of medical/company information.
Be knowledgeable and follow all HIPAA Regulations.
Perform related work as required.
Requirements
KNOWLEDGE:
Experience with filing, both alphabetically and numerically, of filing systems and procedures and knowledge of medical records policies including state and federal compliance
Experience with telephone systems and office equipment including copiers, fax machines and computers
Knowledge of medical practice procedures, functions and terminology
Knowledge of HIPAA, insurance regulations, policies, procedures and other regulatory policies
Knowledge of computer systems and associated applications (hardware/software) in support of organizational, business and department functions
Knowledge of grammar, spelling and punctuation, sentence structure and proofreading for accuracy
Knowledge of telephone protocol and etiquette
Knowledge of common safety hazards and precautions to establish a safe working environment
SKILLS:
in demonstrating telephone protocol and etiquette
in establishing and maintaining effective working relationships with patients, physicians, physician assistants, staff, insurance carriers, vendors and the public
in establishing priorities and coordinating work activities
in handwriting letters and numbers legibly
in interacting (written and verbal) with all levels in providing and requesting information
in operating a computer, fax and copy machines and other office equipment
in preparing and maintaining records, legibly writing reports and responding to correspondence
in reading, understanding and following verbal and written instructions
in sorting and filing materials correctly by approved systems(s)
#J-18808-Ljbffr Sports Medicine North
Job Tags
Work at office